Refund Policy

Twenty-Four 7 EA provides dedicated virtual assistant services, and our assistants begin allocating their time and capacity to your account as soon as your plan is contracted. For this reason, all fees are non-refundable once you have entered into a service agreement or subscribed to a paid plan. This applies to monthly and annual plans, and to any hours purchased, whether or not they are used. We encourage you to take advantage of our free first task before committing to a paid plan, so you can confirm we are the right fit.

Cancellations & Billing

You may cancel your plan at any time to stop future billing. Cancellation takes effect at the end of your current billing period, and you will keep access to your remaining hours until then. Annual plans are billed in advance for the full term, and cancelling mid-term does not entitle you to a refund or credit for the unused months. Unused hours expire or roll over according to the terms of your plan and have no cash value.

Concerns & Exceptions

If you have a concern about the quality of the work you receive, please contact us right away so we can make it right. We are happy to redo a task, reassign your account to a different assistant, or adjust how your hours are used. Because any refund would be at our sole discretion, we handle exceptions only in cases of billing errors or duplicate charges, which we will correct promptly. Please contact us before disputing a charge with your bank or card provider, since we can usually resolve issues faster directly.